Service Excellence
Backed by proven expertise in delivering carrier-grade support to leading mobile operators around the world, Sycamore's IQstream support capabilities guarantee the highest standards of service excellence. Committed to your business success, our team of experienced support professionals will help you get your IQstream solution up and running quickly and efficiently, while meeting your operational support requirements as your RAN optimization needs evolve.
Service and Support
From solution planning and installation, to ongoing maintenance and support, our portfolio of IQstream services ensure world-class support for every phase of your operations lifecycle. In addition to our commitment to rapid response and resolution, our value-added service offerings include IQstream InTune™, a comprehensive software update program designed to maximize your investment in IQstream technology.
Customer Portal
The IQstream Customer Portal empowers customers and partners with access to key knowledge and self-service tools 24 hours a day. The secure, personalized online portal provides easy access to a wide variety of IQstream resources, including technical documentation, product updates, collaborative tools, discussion threads, training schedules, and a detailed knowledge base.
IQstream Training
To best fit your needs, Sycamore offers a flexible range of training options that ensure your technical and operations staff obtain the knowledge, education, and skills needed to fully exploit the value of your IQstream solution. Our professional instructors provide in-depth training in all aspects of the IQstream solution, including systems architecture, installation, provisioning, operations, and troubleshooting.
Adaptive Service Intelligence
and Peak Efficiency with
IQstream InTune™
Given the rapidly evolving nature of mobile broadband traffic patterns, user behavior, devices, and applications, no optimization scheme will be effective for long without adaptive tuning and update capabilities. In addition to system software upgrades and updates, the IQstream InTune service includes a unique offering built around the rapid discovery, development, and delivery of key performance updates. These updates include enhancements to IQstream's Adaptive Content Optimization algorithms, updated filtering rules, new KPI screens, and advanced functionality. The IQstream InTune service offering ensures continuous operation at peak efficiency.